Refund and Return Policy
At Imperium Aroma, customer satisfaction is our top priority. While we strive to ensure every product reaches you in perfect condition, we understand there may be rare instances requiring a return, refund, or exchange. Please read the policy carefully to understand the conditions and process involved.
Return Policy
Our return policy is valid for 3 days from the date of delivery.
To be eligible for a return, refund, or exchange, the product must:
Be unused
Be in the same condition in which it was received
Include the original packaging
This policy applies only to products purchased from ImperiumAroma.com.
Eligible Return/Exchange Scenarios
Products can be returned, exchanged, or refunded only under the following conditions:
The product has a manufacturing defect
The product is damaged or broken upon arrival*
The package contains items other than those ordered
The package is incomplete (missing one or more items)
* In case of damaged/broken products, customers must report the issue within 24 hours of delivery with photos or videos. Reports made after 24 hours will not be eligible for return/exchange under this category.
How to Initiate a Return, Refund, or Exchange
If your order qualifies under any of the above conditions:
- Please fill out the form explaining the issue Exchange Form
Attach clear photos/videos of the product (especially if damaged).
Our team will review your request and get back to you with further steps.
Refund Process (If Applicable)
If your return request is approved, we will arrange for a pickup of the item(s).
Once we receive and inspect the returned item(s), you will be notified of:
The receipt of the return
The approval or rejection of the refund
If approved, the refund will be processed within 7 business days, and the amount will be credited to the account provided in the return form.
Note: Shipping charges and gift-wrapping fees (if any) paid at the time of placing the order are non-refundable.
Late or Missing Refunds
If you haven’t received your refund within 7 business days of approval:
Double-check the bank account details provided.
Contact your bank to verify any pending transactions.
Still facing issues? Please contact us at:
📧 support@imperiumaroma.com
📞 +91 9286443065
Sale Items
Only regular-priced items are eligible for refunds.
Sale/discounted items are non-refundable.
Exchange Policy
Exchanges are available only for defective or damaged products.
If you need an exchange for the same product, submit the issue through the Exchange Form.
Our team will coordinate the exchange process once your request is validated.
Important Notes
This policy applies only to products sold by Imperiumaroma.com
Returns or exchanges for items purchased through third-party platforms are not covered under this policy.
- Requests that do not meet the above criteria will not be eligible for return/refund.
