At Imperium Aroma, we are committed to ensuring that your order reaches you as quickly and efficiently as possible. Our operations and logistics teams work diligently to dispatch your orders in a timely manner and provide you with a smooth shopping experience.

• Order Processing Time:
  We strive to process and dispatch all confirmed orders within 24 hours of receiving them. However, during high-demand periods, holidays, or unforeseen events, there may be slight delays, and we appreciate your patience and understanding during such times.

• Shipping Timelines:
  Delivery timelines vary based on the destination address. While most urban areas can expect delivery within 2–5 business days, remote or rural locations may take 7 business days. These timelines are estimates and may be subject to change due to logistical constraints or external factors.

• Tracking and Delivery Updates:
  Once your order is dispatched, you will receive a tracking ID via email or SMS. You can use this tracking ID to monitor the status and estimated delivery date of your order directly through our logistics partner’s website. Please ensure the contact information provided at the time of order placement is accurate to receive real-time updates.

• Delivery Attempts:
  Our delivery partners will make multiple attempts to deliver your package. In case of failed delivery due to incorrect address, unavailability, or lack of response, the product may be returned to our warehouse. Additional charges may apply for re-shipment.